Automate Customer Support on WhatsApp or Your Website
No coding. No per-message AI fees. Just add your FAQs and go live.
Mesa answers your customers’ common questions on WhatsApp or on your website, at any hour. If the bot can’t help, the chat goes to your team. You add your FAQs, set the replies you want, and go live.
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/ Who It's For
Built for Businesses & Support Teams
If your team keeps replying to the same questions about products, pricing, orders or demos, Mesa takes that work off them. Use it as a WhatsApp chatbot for business or as a chat widget on your website. Small and medium businesses get round-the-clock support without having to build a chatbot themselves. This helps your team respond faster and focus on conversations that drive business growth.
Ideal For
✓ Small & Medium Businesses
✓ Product & Hardware Sellers
✓ Software & SaaS Companies
✓ Online Stores & Retailers
✓ Service Businesses
✓ Support Teams With Repeat Questions
/ Platform Components
WhatsApp Chatbot & Website Chat Widget
Use WhatsApp through the Meta Cloud API, or add one snippet to your website. Mesa replies to customers on its own.
Features include:
- Meta Cloud API connection
- Reply buttons and list messages
- Custom bot name, colour and position
- Welcome and fallback messages
- Visitor tracking
FAQ Chatbot With Knowledge Base
Mesa answers from your own FAQs. Type them in or import files and web pages.
Key capabilities:
- Import PDF, Word, Excel and more
- Import web page URLs and YouTube transcripts
- Replies with file links
- Flows for pricing, demos and order status
- Edit replies with no code
CRM Dashboard & Human Handoff
When the bot can’t answer, your team takes over with the full chat in front of them.
Features include:
- Assign chats to your team
- Switch the bot off per chat
- Agents join chats live
- Contacts, tags and chat status
- Live message notifications
/ The Problem → Solution
Why Most Small Businesses Struggle to Keep Up With Customer Messages
Many small teams answer the same questions all day and still can’t reply to every message at every hour, so customers are left waiting. Meanwhile, simple requests like demo bookings and order updates pile up.
Common Challenges
- Customers wait hours for answers to simple questions
- Your team spends the day on the same questions about price, orders and demos
- Support stops when the office closes
- Demo requests and order status questions wait until someone is free
- Building a chatbot from scratch needs time and technical skill
- Per-message AI fees make monthly costs hard to predict
Mesa Solution
Mesa gives you customer support automation that works around the clock, on WhatsApp or your website.
- A 24/7 customer support chatbot for your business
- Pricing, demo booking and order status questions answered on their own
- Replies that you write and edit yourself
- Human handoff when the bot can’t help
- Low running costs, with no per-message AI fee
/ Business Model
Built to Save Your Team Time
Mesa handles the repeat questions so your team can focus on chats that need a person.
Answers at Any Hour of the Day
Customers get a reply on WhatsApp or your website day or night, even after your office closes.
Less Repeat Work for Your Team
Your team only handles the chats the bot can’t resolve, so they spend time where it counts.
Easy to Update Without a Developer
Change FAQs and replies yourself whenever your products, prices or offers change.
Low Running Costs, No AI Fees
Mesa makes no AI model calls, so there’s no per-message AI fee and monthly costs stay predictable.
/ Let's Connect
Get Mesa for Your Business
/ FAQ
Frequently Asked Questions
Here are answers to some of the most common questions businesses ask before getting started with Mesa.